NIHLA Cleaning Services

NIHLA Cleaning Services is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, postal address, and any other information you voluntarily provide via our contact forms, quote requests, or career applications.
Service-related Information: Details about cleaning services you request, preferred dates, property access instructions, and special requirements.
Technical Data: IP address, browser type, operating system, referring URLs, and pages visited on our website (via cookies and similar technologies).
Communication Data: Records of any correspondence between you and us (emails, phone calls, messages).

2. How We Collect Your Information

We collect information when you:

Fill out a contact or quote request form on our website.
Apply for a job via our Career page.
Email, call, or message us directly.
Accept a quote or sign an agreement.
Interact with our website (cookies and analytics).

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Contractual necessity: To provide you with quotes, schedule services, and perform cleaning contracts.
Legitimate interests: To improve our website, respond to inquiries, and prevent fraud.
Consent: For marketing communications (you can opt out at any time).
Legal obligation: To comply with tax, accounting, or regulatory requirements.

4. How We Use Your Information

We use your information to:

Provide, operate, and maintain our cleaning services.
Process your quote requests and manage appointments.
Respond to your inquiries, complaints, or feedback.
Send service-related communications (e.g., booking confirmations, rescheduling notifications).
Improve our website and customer experience.
Process job applications.
Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse traffic, and remember preferences. You can control cookies through your browser settings. Essential cookies are necessary for the website to function; you cannot opt out of them.

We use Google Analytics (or similar) to collect anonymised usage data. You can opt out of Google Analytics by installing a browser add-on.

6. Data Sharing and Disclosure

We may share your data with:

Service providers: Payment processors, email delivery services, IT support – all under confidentiality agreements.
Legal authorities: If required by law, court order, or to protect our legal rights.
Business transfers: In the event of a merger, acquisition, or sale of assets.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. For example:

Contact and quote data: up to 6 years (for tax and legal purposes).
Job application data: up to 1 year after the role is filled.
Website analytics: 26 months (anonymised).

8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure; you use our website at your own risk.

9. Your Rights (Under UK GDPR)

You have the following rights regarding your personal data:

Right to access – Request a copy of the data we hold about you.
Right to rectification – Correct inaccurate or incomplete data.
Right to erasure – Request deletion of your data (subject to legal obligations).
Right to restrict processing – Limit how we use your data.
Right to data portability – Receive your data in a structured, machine-readable format.
Right to object – Object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – Withdraw consent where we rely on it.

To exercise any of these rights, contact us at info@nihlacleaningservices.co.uk. We will respond within one month.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us to have it removed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective date". We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

By email: info@nihlacleaningservices.co.uk
By mail: 66 Paul Street, London, EC2A 4NA, United Kingdom

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk.